Refund policy

At Tushan Mart, we want you to feel confident in every purchase. If a product doesn't meet your expectations, our return and refund process is designed to be simple, transparent, and fair. Below you'll find everything you need to know about eligibility, timelines, and how to initiate a return.

Eligibility Window
Returns are accepted within 14 days of delivery. Items must be unused, in original condition, with all original packaging and accessories included.

Return Process
Contact our support team to initiate a return. Once approved, you'll receive clear instructions for sending the item back securely.

Refund Timeline
Approved refunds are processed within 5–7 business days of receiving the returned item, issued to your original payment method.

Non-Returnable Items
Used, damaged, or altered items, along with returns submitted outside the eligibility window, do not qualify for refund.